Yes, all orders are shipped in plain, unmarked packaging to ensure your privacy. The exterior of the package will not have any branding or indication of the contents.

To protect your privacy, the name that appears on your credit card or bank statement for this purchase will be "SP ESW."

We exclusively ship to the UK using Royal Mail's tracked services.

• ​Royal Mail Tracked 24: This service aims for delivery within 24 hours from dispatch, including Saturdays.
• ​Royal Mail Tracked 48: This service aims for delivery within 48 hours from dispatch, including Saturdays.

​Please note that delivery times are not guaranteed and are calculated from the moment your order is dispatched, not from when you place the order. Once your package is on its way, you will receive a tracking number to follow its journey.

Due to the nature of our products and for hygiene reasons, we can only accept returns on items that are either defective upon arrival or are unopened and in their original, sealed packaging.

​If you believe you have received a faulty product or would like to return an unopened item, you must get in touch with our customer support team at support@eevos.co.uk within 14 days of receiving your order. Please include your order number and a brief explanation of the issue so we can assist you promptly. We cannot process returns on products that have been used or opened.

You can view our refund policy Here

​In the UK, it is a legal requirement that you must be 18 years of age or older to purchase adult products, including sex toys. This is in line with a number of age-restricted products and services, and it is a measure to ensure that these items are only sold to an adult audience. Our website is designed with a strict age-verification process to comply with this law and to ensure a safe and responsible shopping experience for all our customers.